REFUND & cANCELLATION Policy
Last Updated on April 18, 2026
LD ("we", "us" or "our") is committed to providing high-quality video editing services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.
General Terms
All purchases are subject to these terms. By purchasing, you agree to this policy.
All Plans
Refunds :
Passes are non-refundable once activated, which occurs upon sign-up on LobbyOS and/or brief submission.
Unused credits do not roll over and are forfeited at expiration.
Partial refunds for unused credits or videos are not available.
Refunds are not eligible if any of the following conditions occur:
A project is cancelled before editing begins but after sign-up on LOBBYOS and/or brief submission, cancellations are non-refundable.
Once a brief has been submitted, Passes are active within the 30-day validity window from activation.
Premium / Custom Projects
Custom terms, including refund/cancellation, are defined in the service agreement.
Payments for completed milestones are non-refundable.
Quality-Based Refund Consideration
Refunds are only considered if: :
There is a technical failure on Edit Lobby's part.
Final video significantly deviates from agreed brief and cannot be corrected via revisions.
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